These three things, insurance, police checks and a service guarantee, come up repeatedly as the baseline standard to look for in any cleaning provider, and each protects you in a different way.
Why insurance matters
Cleaning inevitably involves working around your belongings, and insurance protects you in the rare event something is damaged during a booking, a protection that isn't automatic with every provider.
Why police checks matter
Given cleaners often have unsupervised access to your home, particularly for regular clients who provide key access, confirming staff are police-checked is a reasonable and important baseline expectation, not an unusual request.
Why a guarantee matters
A service guarantee, whether that's a bond back guarantee for end of lease cleans or a general satisfaction guarantee for regular cleaning, shifts some of the risk back onto the provider rather than leaving you with no recourse if something's missed.
How to verify these claims
Reputable companies should be able to confirm these details clearly when asked, rather than deflecting or giving vague reassurances without specifics.
Why we lead with this
We built our own service around these three protections specifically, because they're the baseline questions that matter most to Cranbourne, Pakenham and Berwick clients trusting a stranger with access to their home.